When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.
To go straight to the Report an issue form, click here.
If you have questions about Route's policies, you can read more by clicking here.
To report an issue from your email, follow the steps below:
- Open your email from Route.
- In the email, copy your Route Order ID and then click Resolve an Issue.
- In the form, your email address and order number will pre-populate.
- Choose the issue with your order (lost, stolen, or damaged).
- Add a description
- Click Submit.
- Please allow Route 5-7 business days to process your claim. If you have any questions or concerns regarding your order please contact us at firstname.lastname@example.org.